BookGorilla eMail Help

If you have not been receiving emails, they may be going into your spam folder or they may be getting filtered out entirely by your email provider if they have been incorrectly identified as spam.

Please whitelist BookGorilla (instructions below) and then send an email to books@bookgorilla.com, which will help your email program to recognize that you want to receive our emails. If you do not then begin to receive our emails, please contact us so that we can assist you further.

Whitelisting Instructions

For Windows Live and MSN Hotmail users:
1. Go to the "Options" page.
2. Under the "Junk E-mail" section, click on "Safe and blocked senders".
3. Click on "Safe senders".
4. In the "Sender or domain to mark as safe:" field, type "admin@bookgorilla.com", and click on the "Add to list" button.
5. Do the same for "books@bookgorilla.com".

For Google GMail users:
1. Click Contacts along the left side of any page.
2. Click the New Contact button in the top-left corner of the Contact Manager.
3. Type "admin@bookgorilla.com" in the "Email" field.
4. Click "Save" to add your contact.
5. Do the same for "books@bookgorilla.com".

For Yahoo! Mail users:
1. Click on "Contacts".
2. Click on "Add Contact".
3. Type "digital-noreply@amazon.com" in the "Email" field.
4. Scroll to the bottom of the page and click on "Save".
5. Do the same for "books@bookgorilla.com".

For AOL Mail users:
1. Click on the drop down arrow to the right of "Mail Options", then click on "Address Book".
2. Click on "Add Contact".
3. Type "admin@bookgorilla.com" in the "Screen Name" block.
4. Click the "Save" button.
5. Do the same for "books@bookgorilla.com".

For Microsoft Outlook users:
1. On the right-hand side, click the gear icon.
2. After the pane opens, go to the bottom and click "View All Outlook Settings"
3. A new pane opens. On the left-hand side, select "Mail".
4. On the new pane, select "Junk Email" and scroll down to the "Safe Senders" section.
5. Click "Add" and enter "admin@bookgorilla.com" in the field.
5. Click "Save and close".
6. Do the same for "books@bookgorilla.com".

For Verizon users:
1. Go to your Verizon Inbox.
2. Click Options.
3. Select the Block Senders tab (near the top of the screen).
4. On the Block Senders screen, you’ll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter "admin@bookgorilla.com"
5. Repeat the process for "books@bookgorilla.com".

For Comcast users:
1. Sign in to Comcast Webmail, and select "Preferences" from the left menu
2. Select "Restrict Incoming Email" from the "Preferences" list
3. Select "Yes" to Enable Email Controls
4. Select "Allow email from addresses listed below"
5. Enter "admin@bookgorilla.com" and click "Add"
6. Repeat the same process for "books@bookgorilla.com".

For ATT users:
If you use AT&T e-mail, then Spam Blocker is being used to automatically delete suspected unsolicited e-mail messages from reaching your mailbox. Change this by:

1. In your mail configuration options, selecting "Hold for Review" option.
2. Checking a folder in your webmail called "Screened Mail Folder." This may not guarantee you will receive our e-mails in your inbox
3. Whitelist an e-mail that has arrived in your Inbox by Opening the email message, clicking on "Save Address" link next to "From Address", Checking "Add to Contacts," and clicking "Save".

If Spam Blocker is enabled and if the e-mail message is legitimate and was screened as spam, take action by forwarding the original message as an attachment in a clean e-mail to: this-is-not-spam@worldnet.att.net.

For Earthlink users:
1. Click the Address Book button in the blue Web Mail bar at the top of the screen.
2. Click the Manage Domains button at the top of the page. The list of allowed domains will open.
3. Click the Add button.
4. Type the Company (Domain) in the text field (e.g., bookgorilla.com).
5. Click Allow This Company (Domain).

Book cover images do not show in my booklist emails

Some older browsers and email programs won’t support the current standard for secure image links, which we use by default.

If you feel that this might be you, you can change your preferences to get the older link version.
1. Click on the "Update Preferences" link in the daily booklist email.
2. You will be directed to the "Update Your Preferences" page
3. Scroll down to the bottom of the page and click on the "Show Advanced Options" link
4. Check the box "Use insecure HTTP only (OFF by default)"
5. Click the "Update" button

Another step that might help is to unchecked the "Check for expired deals (ON by default)". Make sure to click on the "Update" button. If you use this option, please make sure to check any book prices on Amazon before you buy.