BookGorilla eMail Help

If you have not been receiving emails, they may be going into your spam folder or they may be getting filtered out entirely by your email provider if they have been incorrectly identified as spam.

Please add BookGorilla to your list of safe senders (instructions below) and then send an email to books@bookgorilla.com, which will help your email program to recognize that you want to receive our emails. If you do not then begin to receive our emails, please contact us so that we can assist you further.

Instructions for adding BookGorilla to your Safe-Senders list

For Windows Live and MSN Hotmail users:
1. Go to the "Options" page.
2. Under the "Junk E-mail" section, click on "Safe and blocked senders".
3. Click on "Safe senders".
4. In the "Sender or domain to mark as safe:" field, type "admin@bookgorilla.com", and click on the "Add to list" button.
5. Do the same for "books@bookgorilla.com".

For Google GMail users:
1. Click Contacts along the left side of any page.
2. Click the New Contact button in the top-left corner of the Contact Manager.
3. Type "admin@bookgorilla.com" in the "Email" field.
4. Click "Save" to add your contact.
5. Do the same for "books@bookgorilla.com".

For Yahoo! Mail users:
1. Click on "Contacts".
2. Click on "Add Contact".
3. Type "digital-noreply@amazon.com" in the "Email" field.
4. Scroll to the bottom of the page and click on "Save".
5. Do the same for "books@bookgorilla.com".

For AOL Mail users:
1. Click on the drop down arrow to the right of "Mail Options", then click on "Address Book".
2. Click on "Add Contact".
3. Type "admin@bookgorilla.com" in the "Screen Name" block.
4. Click the "Save" button.
5. Do the same for "books@bookgorilla.com".

For Microsoft Outlook users:
1. On the right-hand side, click the gear icon.
2. After the pane opens, go to the bottom and click "View All Outlook Settings"
3. A new pane opens. On the left-hand side, select "Mail".
4. On the new pane, select "Junk Email" and scroll down to the "Safe Senders" section.
5. Click "Add" and enter "admin@bookgorilla.com" in the field.
5. Click "Save and close".
6. Do the same for "books@bookgorilla.com".

For Verizon users:
1. Go to your Verizon Inbox.
2. Click Options.
3. Select the Block Senders tab (near the top of the screen).
4. On the Block Senders screen, you’ll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter "admin@bookgorilla.com"
5. Repeat the process for "books@bookgorilla.com".

For Comcast users:
1. Sign in to Comcast Webmail, and select "Preferences" from the left menu
2. Select "Restrict Incoming Email" from the "Preferences" list
3. Select "Yes" to Enable Email Controls
4. Select "Allow email from addresses listed below"
5. Enter "admin@bookgorilla.com" and click "Add"
6. Repeat the same process for "books@bookgorilla.com".

For ATT users:
If you use AT&T e-mail, then Spam Blocker is being used to automatically delete suspected unsolicited e-mail messages from reaching your mailbox. Change this by:

1. In your mail configuration options, selecting "Hold for Review" option.
2. Checking a folder in your webmail called "Screened Mail Folder." This may not guarantee you will receive our e-mails in your inbox
3. Add an e-mail that has arrived in your Inbox to your safe-senders list by Opening the email message, clicking on "Save Address" link next to "From Address", Checking "Add to Contacts," and clicking "Save".

If Spam Blocker is enabled and if the e-mail message is legitimate and was screened as spam, take action by forwarding the original message as an attachment in a clean e-mail to: this-is-not-spam@worldnet.att.net.

For Earthlink users:
1. Click the Address Book button in the blue Web Mail bar at the top of the screen.
2. Click the Manage Domains button at the top of the page. The list of allowed domains will open.
3. Click the Add button.
4. Type the Company (Domain) in the text field (e.g., bookgorilla.com).
5. Click Allow This Company (Domain).

Book cover images do not show in my booklist emails

Some older browsers and email programs won’t support the current standard for secure image links, which we use by default.

If you feel that this might be you, you can change your preferences to get the older link version.
1. Click on the "Update Preferences" link in the daily booklist email.
2. You will be directed to the "Update Your Preferences" page
3. Scroll down to the bottom of the page and click on the "Show Advanced Options" link
4. Check the box "Use insecure HTTP only (OFF by default)"
5. Click the "Update" button

Another step that might help is to unchecked the "Check for expired deals (ON by default)". Make sure to click on the "Update" button. If you use this option, please make sure to check any book prices on Amazon before you buy.

I see books from genres I don't subscribe to.

The BookGorilla genres are inclusive not exclusive, so for example if you are subscribed to Bestsellers, you may see a bestselling romance book even if you are not subscribed to the Romance genre. This can get more complicated where an author or publisher informs Amazon that their book should be included in multiple genres and you may subscribe to one of them, but not subscribe to the other. An example would be where you subscribe to Mysteries/Thrillers but do not subscribe to Religious Fiction, but see books in the Paranormal Mystery genre. Or where you subscribe to Action and Adventure but not Romance, but a book has been placed in both genres by the author.

If you suspect a book has been recommended to you in error, please let us know. But we have yet to see a case that cannot be explained by some variation of the above.

The email says a book is this price, but Amazon says the book is a different price.

Amazon is almost certainly right. If you do purchase a book, it will be at Amazon's stated price and there is nothing we can do about that. We always encourage our readers to double-check the price before committing to a purchase and cannot offer refunds for any book where there is a price difference between our emails and the amount charged by Amazon. If this has happened, you should request a refund from Amazon.

Otherwise, this has usually happened because although we check book prices before preparing and sending the emails, authors and publishers are able to amend book prices at any time and it can take us a little while to notice the change. This is because we include hundreds of thousands of books on our booklists every day, and though we do check the prices regularly as readers view our emails, we can't check every one in real time.

We appreciate this is a little annoying, and would prefer to be able to guarantee up-to-date prices on all books all of the time, but this is just not practical and there has to be a compromise in how we approach this, and that means that sometimes book prices change from that shown in the email. So we're sorry about this, but unfortunately for now, this is going to happen.

I've stopped receiving emails from BookGorilla. Why have you done this?

There are a few reasons why we might stop sending emails to you:

1. We have received a spam complaint via your email provider. This usually means you have clicked to "mark this email as spam" (or similar), but this also occasionally seems to happen more randomly perhaps due to rules set by your email provider. We are obliged to cease sending emails if we receive a complaint of this nature.

2. We have received a response from your email provider that an email has been undelivered and any further attempts to send emails will be rejected. This is usually because the email provider cannot find an account for you, but may be down to internal issues with your email provider. We stop sending emails immediately if this occurs.

3. We have received a response from your email provider that an email has been undelivered due to some temporary reason, such as a mailbox being full. In these cases we will continue to send emails for at least 28 days before marking the account as inactive, so no further emails are sent.

In all cases, we can reactivate your account and start sending emails again, though if the underlying issues for 2 or 3 have not been addressed, emails may immediately bounce again. Just contact us and we will take the necessary action.